Support Team Approach
ComTech Services offers each partner a service team and is able to provide one on one attention which gives each service partner the highest caliber of customer support available.
Support Team Consists of Following Members
- Project Coordinator: We will provide a project manager to work directly with your needs in order to maintain a personal and professional relationship.
- Dispatch Manager: We will provide a manager who will be supervising all new incoming opportunities per project.
- Team Leader: We will provide a team leader who will be monitoring live up to date status on service calls.
- Customer Service Representative: We will provide an on call 24x7 person who will always be an email or phone call away for support.
- Escalation Procedure: An escalation procedure will be in place by ComTech to maintain all calls through the entirety of the project.