Key Numbers & Facts
- Over 60,000 hardware units supported (includes desktops, servers, data/telecommunication equipment, networking equipment).
- Over 5,500 sites supported under 24x7x4 maintenance contracts.
- Over 8,000 hardware units supported under a 24x7x4 maintenance contract (includes servers, data/telecommunication equipment, storage and networking equipment).
- Approximately 4,200 technicians located in 900 offices covering North America.
- International coverage in Europe, Asia and Latin America are available.
- Average of 8,000 dispatches per year of varying duration and complexity.
- Over 4,000 technicians worldwide who provide 24x7x4 services.
- Access to over 400 Depot locations Nationwide and in Canada.
- Technicians have minimum certification of A+ to System Engineers with multiple certifications and training to satisfy project requirements.
Core Competencies
1. Network Equipment
- Network installation.
- LAN/WAN installation and maintenance support.
- Network/hardware support and installation.
- Network configuration.
- Hardware Installation and Maintenance.
- Enterprise Storage.
- Server support.
- Wireless surveys and installations.
- Installation of CAT-x and fiber cable.
- Network connectivity testing and diagnostics.
- Operating System Support.
2. POS & Digital Equipment
Desktops and Point of Sale: Supporting every major manufacturer on the market today. ComTech Services provides full life cycle support of desktop and stand alone units. ComTech Services supports our clients equipment in the following manner:
- Consulting.
- Installation.
- Move, Add, Changes.
- On-site maintenance.
- Programming and configuration.
- Technology Refresh.
- Remote hands access and troubleshooting.
- Testing and Verification.
- Upgrades.
- Virus mitigation.